Refund policy
By placing an order, you have confirmed that you have read, understood and accepted these following policies.
Returns
In case of sizing issue, we are happy to accept returns within 5 days of the purchase date.
All returned items must be unused, in their original packaging, with all tags and labels attached.
To initiate a return, please contact our customer service team at contact@jumpart.co
You will be responsible for return shipping costs.
An additional 20% restocking fee will be charged unless the item is faulty due to an error on our end (e.g. wrong item sent or damaged item).
Please be informed that our products are customized and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display. Hence, please allow a slight difference between advertised images and the actual item you received.
Refunds (if applicable)
Our policy lasts 5 days from arrival date. If 5 days have gone by since you received the item, we can't offer you a refund or exchange.
We will inspect your return upon arrival, if you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (3-5 business days on average).
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time (5 business days) before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at contact@jumpart.co
Exchanges (if applicable)
We only replace items if they are defective or damaged or our faults in production and shipping. If you need to exchange it for the same item, send us an email at contact@jumpart.co. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.
WHICH EVIDENCE SHOULD I SUBMIT FOR REPLACEMENT?
Submitting all pieces of evidence to clarify shipping/product error is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items.
Wrong product shipped
Please send some pictures as proof, which include:
- Picture of the wrong sneakers you received
- Picture of the shipping label.
Size issue
Please send the picture as proof:
- Picture of the shipping label.
- Photo measure the size of the product with a ruler.
- Picture of the product you received
Broken/ Damaged items:
Please send some pictures as proof, which includes:
- Picture of the broken item
- Picture of the shipping label.
CANCELLATIONS
If you change your mind about your purchase, please send us an email to contact@jumpart.co and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Your order is only eligible to be cancelled and modified within 12 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.
Full refund only applies to switching orders.
Once you place new orders, our system will automatically cancel old orders and refund 100%.
Contact us:
Contact: contact@jumpart.co